Returns + Exchanges Policy

Satisfaction Guaranteed or Your Money Back: At Palace & Co, your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund. To initiate your return, please complete the contact form on our website, providing your order number, name, or address associated with the order.

Free Size Exchanges: We understand that finding the perfect fit can be challenging. If your item doesn't fit perfectly, there’s no need to send it back. Simply notify us within 30 days from the day of delivery, and we’ll send you a new size at no additional cost.

Damaged Items: If your item arrives damaged, you are entitled to a free replacement. Please provide photo evidence of the damage within 30 days of delivery to qualify for this offer. The responsibility for supplying the photo proof rests with the customer.

Lost Items: For items lost during delivery, we offer one free exchange. Please note that free gifts included with the original shipment will not be included in the exchange package.

Lost in Transit: If your order is lost in transit, please contact us. We will provide one free replacement order. This policy ensures that you receive what you ordered regardless of shipping mishaps.

Our comprehensive return and exchange policy is designed to provide you with peace of mind when shopping with us. At Palace & Co, we strive to ensure that every aspect of your experience is as comfortable and satisfying as our products. For all returns and exchanges, communication will be conducted through our dedicated CastroComLLC email to ensure efficient and prompt service.